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Delete your data

You can ask us to delete the personal data Moviqo holds about you at any time, including data from a Facebook, Instagram or other social account connected to Moviqo. Here is how, what we delete, and what we may have to keep.

Last updated 27 October 2026

Ask us to delete your data

  1. Send an email to info@megamoveindia.com with this subject:

    Delete my Moviqo data

  2. Send it from the email address on your Moviqo account (or the one you used on the sign-up form), so we know the request is really from you. If you write from another address, we will ask you to confirm your identity first.

  3. Tell us your name, your company, and what you want deleted: your whole user account, a sign-up request, or the data from a connected social account.

Disconnect a social account

If your company connected a Facebook Page, an Instagram account or another social account to Moviqo, you can stop Moviqo's access straight away:

  1. In Moviqo: an admin of your company opens Social → Accounts, chooses the account and selects Disconnect. This deletes the stored access tokens at once, so Moviqo can no longer publish to or read from that account.

  2. In the network's own settings, remove Moviqo's access. Look for Moviqo Social (or Moviqo) and choose Remove:

  3. To delete what Moviqo already fetched from that account (posts, comments, statistics and profile details), email us as described above and name the account.

Menu names in the social networks change from time to time; if you cannot find the setting, search the network's help pages for "apps and websites", "business integrations" or "connected apps".

Your details are in Mega Move India's records, or you commented on a page we manage

Today Moviqo is used by Mega Move India's own team. If you are a customer, vendor, agent, driver or other contact of Mega Move India, or you commented on a Facebook Page, Instagram account, LinkedIn page, X account or YouTube channel that we manage with Moviqo, write to info@megamoveindia.com with the subject "Delete my Moviqo data". Tell us your name, how you know us or which post you commented on, and what you want deleted. We will confirm your identity where needed and handle the request as described below.

What we delete

We deactivate your user account at once, and within 30 days of confirming your request we delete:

  • your user profile: name, email, phone and job title, your password hash and your sign-in sessions;
  • your sign-up request, if you sent one;
  • for a connected social account: its access tokens, profile details, and the posts, comments and statistics Moviqo fetched from it;
  • your name and contact details in other places in Moviqo: records you created stay with the company but are no longer linked to you, and where your details were typed into a record, we remove them, or replace them where the record itself has to stay.

Our nightly backups are kept for about 15 days and then deleted, so deleted data also disappears from the backups within a further 15 days or so.

What we may keep, and why

  • Records the law requires us to keep, such as invoices, accounting and tax records, for the period the law sets.
  • Information needed for a legal claim, a dispute, or a lawful request from the authorities, for as long as that matter lasts.
  • Security and audit records. Older entries in the audit trail can still show your name next to changes you made. We keep them only to show who changed which record, and remove your contact details from them on request.
  • Your company's business records. RFQs, quotations, jobs, vendors and customers belong to the company that entered them. If you used Moviqo through your employer, deleting your user account removes your personal data, but the company's records stay with the company. Ask your company's Moviqo admin about those.

Whatever we keep, we keep only as long as needed, use only for that purpose, and protect like all other Moviqo data.

Confirmation

We reply to confirm we have received your request, and we email you again when the deletion is complete, listing anything we had to keep and why.

Questions

Write to info@megamoveindia.com. If you are not satisfied with how we handled your request, you can contact our grievance officer, Hitesh Kaswan, Founder & Managing Director, at the same address, and after that the Data Protection Board of India. More detail is in our privacy policy.